1. GENERAL PROVISIONS

1.1. The organizer of the Kobioki loyalty program “Loyalty Club” is UAB “Biokobi International”, company code 304285464, address Lazdijų g. 18B, LT-46349, Kaunas, email [email protected], phone number +442038073900.

1.2. Definitions in the Rules:

1.2.1. The Company or we – UAB “Biokobi International.”

1.2.2. Loyalty Program – the loyalty program “Loyalty Club” organized and implemented by the Company.

1.2.3. Product – the products, gift cards, and sets distributed by the Company.

1.2.4. Program Member or you – a buyer, whether an individual or legal entity, who has expressed a desire to participate in the Program and become a member of the Program.

1.2.5. Online Store – the online store operated by the Company, accessible at www.kobioki.com.

1.2.6. Account – an account created by the buyer on the Online Store.

1.2.7. Loyalty Points – virtual loyalty points accumulated by the Program Member, which can be used to cover part of the value of purchased Products.

1.2.8. Rules – these Loyalty Program rules. Current updates to the Rules are always available on the Online Store website.

1.3. These Rules define the general conditions for participation in the Loyalty Program.

1.4. The terms of processing Program Members’ personal data are outlined in the sections “Personal Data” and “Profiling” of these Rules, as well as in the Company’s privacy policy.

1.5. Upon registering to participate in the Loyalty Program, the Program Member gains the ability to purchase Products under favorable conditions, receive special offers, news, participate in Loyalty Program games and promotions, or enjoy other additional benefits offered to Program Members.

2. MEMBERSHIP IN THE LOYALTY PROGRAM

2.1. Individuals aged 18 and over can participate in the Loyalty Program and become Program Members.

2.2. Individuals participate in the Loyalty Program until the Program Member cancels the membership, it ends for other reasons, or the Loyalty Program is active.

2.3. Only registered buyers with Accounts who have expressed their desire to become Program Members can join the Program. The desire to become a Program Member can also be expressed during the Account registration process.

2.4. Only users who complete the registration process can become Program Members, accumulate loyalty points, and use other Loyalty Program benefits. To complete the registration process, the user must confirm ownership of their email by clicking the registration link sent to the provided email address.

2.5. If the buyer does not have an Account, they must register and create an Account before becoming a Program Member.

2.6. To become a Program Member, the buyer must log in to their Account, go to “My Profile,” select the “Loyalty Program” section, and indicate their desire to become a Program Member.

2.7. Before becoming a Program Member, the Company will ask you to review these Rules. By indicating the desire to become a Program Member, the individual confirms that they have read the Rules, understood them, and agree to them.

3. BENEFITS OF THE LOYALTY PROGRAM

3.1. Upon first registration in the Loyalty Program, the Program Member receives 50 loyalty points.

3.2. If the membership is canceled and the individual later re-joins the Program, or if the Account is deleted and a new Account is created with membership in the Program, the points awarded for the first registration will not be granted again.

3.3. Loyalty points are awarded to Program Members for Products purchased in the Online Store that are part of the Loyalty Program. For every purchase in the Online Store, the Program Member receives loyalty points equal to 5% of the actual value paid for the cart (for example, a €50 purchase will earn 250 Loyalty Points). During major sales (e.g., Black Friday, Cyber Monday), 1% of the actual value paid for the cart is credited. The Company reserves the right to change the percentage of loyalty points awarded.

3.4. There are no restrictions on the value of the shopping cart from which Loyalty Points are accumulated.

3.5. If the Program Member provides their birth date, they will receive 500 points once a year on their birthday, provided they have spent at least €100 on eligible purchases in the Online Store before their birthday.

3.6. The Company reserves the right, after prior notice on the Online Store, to set a different percentage for certain Products, either permanently or temporarily, or to restrict the use of loyalty points for certain Products.

3.7. Gift cards are not included in the Loyalty Program. When purchasing a Product that is part of the Loyalty Program alongside a gift card, Loyalty Points will only be calculated based on the value of the eligible Product. Loyalty Points are not awarded for surcharges made when exchanging a Product for one of higher value, extension fees, or packaging.

3.8. The balance of accumulated Loyalty Points, as well as the history of their use over the past 12 months, can always be viewed in the Program Member’s Account under the “Loyalty Program” section.

4. USING LOYALTY POINTS

4.1. 50 Loyalty Points are equivalent to €0.50. Loyalty points are applied as a discount by deducting the corresponding value of the points from the purchase price, and the buyer must pay the remaining balance.

4.2. If a buyer selects payment and pick-up in a physical store, Loyalty Points will still be applied as a discount in the Online Store, and the buyer will need to pay the difference at the time of product pick-up.

4.3. Loyalty points cannot be used for Products that are not part of the Loyalty Program. If a Program Member purchases both eligible and non-eligible Products, points can only be applied to the eligible Product.

4.4. In cases where a Product partially paid for with loyalty points is returned, the Loyalty Points used for the purchase will be refunded in euros along with the total refunded amount. Loyalty Points are not refunded or compensated if the person returns the Product after canceling their membership or deleting their Account.

4.5. If the Program Member exercises the right to return purchased Products (if applicable), the points awarded for that purchase will be voided.

4.6. Loyalty Points cannot be exchanged for cash, transferred to payment institution accounts or other companies, or transferred to another Account.

4.7. Accumulated Loyalty Points can be used for up to 6 months (e.g., points earned on June 10 must be used by December 10, 00:00:00). Expired points are not extended and are canceled without compensation.

4.8. The Company may restrict the use of Loyalty Points or refuse benefits if it detects clearly dishonest or abusive behavior inconsistent with regular use of the Loyalty Program (e.g., when Program benefits are unlawfully used through another person’s Account).

4.9. If a Program Member cancels their membership or deletes their Account, the accumulated Loyalty Points are voided without compensation. Points are not restored if the membership is renewed or a new Account is created.

4.10. If the Program Member exercises their right to return Products (if such a right exists), the loyalty points awarded for that purchase will be voided.

5. TERMINATION OF LOYALTY PROGRAM MEMBERSHIP

5.1. The Program Member’s participation in the Loyalty Program ends under the following circumstances:

5.2. The Program Member cancels their membership. Membership can be canceled in the Account under the “Loyalty Program” section by clicking “I no longer wish to participate in the Loyalty Program.”

5.3. The Company blocks the Program Member’s account due to clear illegal actions, false data provided in the Account (e.g., an account unlawfully created under another person’s name), or upon receiving a report from the Account owner that their account has been compromised.

6. PROCESSING OF PERSONAL DATA

6.1. For the purpose of implementing the Loyalty Program, the following personal data of Program Members is processed: name, surname, email address, phone number, accumulated Loyalty Points, Loyalty Point usage history, dates of participation in the Loyalty Program, purchase history, purchase preferences, the decision to use/not use Loyalty Points for a specific purchase, the amounts spent on purchases (as some Loyalty Program benefits are tied to spending), participation in Program Member promotions, games, prizes won, and communications related to the Loyalty Program.

6.2. If additional information is provided by the Program Member in the “Loyalty Program” section of the Account, the following data may also be processed: city, birth date, and gender. The birth date field cannot be edited. To correct an incorrectly entered birth date, the buyer must contact the Company by email at [email protected].

6.3. If the Program Member chooses to receive Loyalty Program newsletters, the following information is processed: registration/unsubscription details, the number of newsletters sent to the person, and which newsletters were opened.

6.4. Personal data is processed based on the Program Member’s consent (GDPR Article 6(1)(a)), as well as the Company’s legitimate interest in properly organizing and executing the Loyalty Program (GDPR Article 6(1)(f)), such as communicating with Program Members, monitoring Program user traffic, and blocking dishonest individuals.

6.5. Personal data is stored for the duration of the individual’s participation in the Loyalty Program and for 5 years after this period. The history of Loyalty Point usage is stored for 24 months from the date the data was recorded.

6.6. The Program Member has the right to unsubscribe from the Loyalty Program newsletters at any time by clicking the link in the newsletter, adjusting the settings in their Account, or notifying the Company via email at [email protected].

6.7. The Program Member may opt out of the Loyalty Program at any time by changing the settings in their Account or notifying the Company via email at [email protected]. In such cases, all accumulated Loyalty Points will be voided, will not be compensated, and will not be restored if the membership is renewed later.

6.8. The Program Member, with exceptions as provided by law, has the right to request the Company to exercise the following rights related to personal data processed for the purposes of the Loyalty Program: (i) access their personal data processed by the Company, (ii) correct, change, or delete their personal data, (iii) restrict the processing of their personal data, except for storage, (iv) object to the processing of personal data for specific purposes, (v) submit a complaint to the State Data Protection Inspectorate (https://vdai.lrv.lt/) if they believe their rights have been violated.

6.9. Requests related to the processing of personal data may be submitted by the Program Member via email at [email protected].

6.10. Detailed information about the Company’s processing of personal data and the procedure for exercising data subject rights can be found in the Company’s privacy policy.

7. PROFILING

7.1. The Company conducts profiling in order to provide Program Members with offers that best suit their needs. This involves processing and grouping Program Members’ data related to their location, gender, purchase preferences, and interests in an automated manner.

7.2. Profiling is conducted to offer Program Members more personalized deals, such as offers relevant to their locations or preferences.

7.3. The results of automated data processing are continuously tested to ensure accuracy, effectiveness, and objectivity. Upon the Program Member’s request, the Company will explain the logic behind the results obtained through automated data processing.

7.4. The basis for profiling is the Program Member’s consent (GDPR Article 6(1)(a)). The Program Member may opt-out of profiling at any time by adjusting the settings in their Account. Data processing continues until the termination of Loyalty Program membership, deletion of the Account, or a change in settings.

8. FINAL PROVISIONS

8.1. If you have any questions regarding the information in these Rules, please contact us via email at [email protected] or by phone at +442038073900.

8.2. The Company may change these Rules. Changes will be communicated through the Online Store, by posting the updated version of the Rules or via other usual communication methods. Amendments to the Rules come into effect from the date of publication and apply only to actions taken after the updated Rules are posted.

8.3. If a Program Member disagrees with such changes, they have the right to immediately terminate their membership in the Loyalty Program. If they do not terminate their membership and continue to use the Loyalty Program, the Company will assume the Program Member agrees to the updated Rules.

8.4. The Rules are prepared in accordance with the laws of the Republic of Lithuania. Relations arising from these Rules are governed by the laws of the Republic of Lithuania.

8.5. All disputes with the Company are resolved through negotiations. If disputes cannot be resolved amicably, they will be settled in accordance with the laws of the Republic of Lithuania, in the courts of the Republic of Lithuania.

8.6. A Program Member who is a consumer may resolve disputes with the Company electronically without going to court. First, such a Program Member should submit a written complaint to the Company via email at [email protected]. If the Company does not respond to the complaint within 14 days of receipt or does not satisfy the consumer’s claim, the Program Member may submit a request and/or complaint to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, phone: +370 5 262 6751, email: [email protected], website www.vvtat.lt), or contact its territorial units in the counties or fill out the application form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/.